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Sr Director AI Solutions | AI Center of Excellence
AI evangelist and technology leader with 20+ years at Salesforce, specializing in AI solutions, partner enablement, and customer success. Driving innovation at the intersection of artificial intelligence and enterprise transformation.
Years of excellence in technology leadership and innovation
Sr Director AI Solutions at Salesforce AI Center of Excellence
Comprehensive experience across multiple domains:
Author and co-author of multiple technical resources:
From corporate employee to entrepreneur to technology leader
A track record of excellence and impact
Nominated for the prestigious A&C CKO Sales Person of the Year award due to exceptional effort in driving AI partner enablement and creating significant business impact across the partner ecosystem.
"Huge cheer for Claudio Moraes who won the Q3 Community Impact Award. The winner of this award lives and breathes the Salesforce community culture. This person is committed to equality, giving back to the community through VTO, or does something unique outside of work."
Recognized as one of the Southeast Extended Team MVPs for outstanding contributions to team success and customer satisfaction.
Selected as an All-Star and MVP for first half of FY21, demonstrating exceptional performance and leadership.
Recognized at the Americas Global Business Sales All Hands meeting as MVP for the quarter.
Featured as "What Good Looks Like" at the Americas Commercial All Hands for exemplary customer partnership and deal execution.
Part of 80 Pro Bono Rangers making a huge impact on the nonprofit community and world. Used skills for good to support nonprofit organizations with Salesforce implementations.
22+ Salesforce certifications and industry credentials
Achieved Pro Bono Ranger status across multiple fiscal years (FY19, FY20, FY21, FY22, FY23), consistently contributing volunteer time and expertise to support nonprofit organizations. Demonstrated commitment to Salesforce's values of giving back to the community.
What people say about working with me
"Working with Claudio as our success manager has been a joy. Claudio helped Curvature with numerous critical efforts including Lightning Upgrade, Account Teams, Pardot, Service Cloud, Updated Security Models, Implementation of Cases, and Establishing Business Divisions. Claudio's support guided Curvature to a more sustainable and scalable system. The team appreciated both his technical advice and his professional demeanor. There were times from a budget standpoint that Finance questioned our premier support spend. Claudio made the spend easy to justify as his assistance enabled our team to do more and prevent spend elsewhere. Any Salesforce.com customer is lucky to have him!"
"Claudio, I wanted to take a moment and thank you for all the work you help to support over the years. From the time that I joined FARO, you have always been a reliable source for us to lean on when we had challenges or needed guidance. Everything from getting us better response times and responses from Salesforce Support to working through some more common things you have always been our guy to turn to. With FARO having such a long relationship with Salesforce, our org is complicated and challenging and it was nice to have someone from Salesforce on that journey with us. Best of luck on your new journey and you never know, our paths could (and likely will) cross again in the future. Again, thanks for all the support and time you dedicated to FARO, it will be truly missed."
"Hey @Claudio Moraes - Your Org might have changed, however, your passion for whatever you do and willingness to go that extra mile to help is still the same and it is greatly appreciated. We are super grateful for the time you took from your busy schedule to work alongside us in transitioning a key metric for the team. Thank you for sharing your knowledge, and going above and beyond to put us on a steady path. Mahalo!"
"I want to give an end-of-year thanks to you, Claudio, for your role model technical acumen and knowledge of various industries represented in our patch of customers. I wouldn't expect anything less from someone with over a dozen certifications (and always working on the next one)! Whether you are scouting out the next best way to 'Wow' a customer working to break through their technology barrier & succeed with Salesforce, or putting together another compelling Latinoforce@Home event, your drive never ceases to impress. In particular, thank you for tackling my many questions over the past monthsβranging from persistent admin questions to Org62 reporting inquiries of my own. It's been a pleasure to learn more technical tidbits from you as well as hear some of your business value conversations with customers. Thank you for the opportunity to learn from you!"
"Claudio: expressing my deepest gratitude for all of your help with USS. Understanding they have some knowledge gaps around their development/release strategy, having you leading the charge really put their success at the center of everything. Your ability to coach them through this process, and enable them to be successful shows a direct correlation in us continuing to grow with them. Thank you, thank you, THANK YOU for all you do. Proud to work alongside you."
"Claudio - your session was among my top 3 favorites at CNX but I got there late. How can I get your deck? I am looking at A2A/MCP from a commerce perspective."
Posted on LinkedIn after CNX Conference
"I've had the opportunity to attend many of Claudio Moraes' sessions. I can say with confidence that he is a fantastic presenter that helps get a better understanding of not only what is currently available with Einstein AI, but also what is on the road map - these sessions are invaluable. Generative AI is changing the way our constituents interact with technology and Salesforce is changing the way in which we are able to create AI-driven solutions - being able to be on the leading edge of these features has been incredibly exciting. Thank you for all you do Claudio Moraes in supporting partners like Torrent Consulting!"
Posted on LinkedIn
"Hey Salesforce Partners, I really want to thank you for all that you have put in to get our enabled on Agentforce (and Copilot). Your Agentforce certification prep sessions were excellent, and your office hours are very helpful. The guidance you give us around positioning the feature (not product) has been invaluable, and I appreciate the honest (not just BDR) guidance you give us in your enablement sessions."
Partner Feedback on AI Enablement
Continuous learning and leadership growth
FY21 & FY22
12-month learning experience for individual contributors aspiring to be people leaders at Salesforce. Through assessment, virtual learning, self-paced learning, pod coaching, and stretch assignments, built world-class future leadership capabilities.
FY21 & FY22 - with Chris Conan
Small group mentorship consisting of a Mentor, Circle Leader, and 6-8 Mentees gathering monthly for six months to discuss specific topics of interest and develop leadership skills.
FY22
Six-month structured mentorship program with content and resources provided by the Office of Equality. Matched with a leader for monthly meetings to build relationships and empower career development.
FY21 - URM Leadership Development
Partnered with Salesforce's Office of Equality on URM Leadership Development Program to advance, develop, and empower underrepresented minority communities in Sales and distribution. Participated in 360 feedback sessions for leadership growth.
2018
Participated in executive-level business simulation program to develop strategic thinking and business acumen at the C-suite level.
2021
Member of the Executive Leadership Council focused on leadership development and organizational advancement.
2021
Participated in Equality Leadership programs to promote diversity, inclusion, and equal opportunities within the organization.
2022
Continued advanced leadership development through the Accelerate program, building on foundational leadership skills.